To start the return process for your order, please enter your email address or phone number and the order number below.

Want to return/exchange an item?

  • Utopiat offers returns and exchanges within 14 days of delivery.
  • To begin the return, please provide a reason for the return or replacement. Please note that we will not replace or accept returns for items if they break due to misuse or neglect and/or is used. We reserve the right to refuse return if any signs of wear or tear is shown on a return. Buyer will be notified when such returns are not accepted and will be given the option to have the item sent back to them at their own expense.
  • We request that all exchanges and returns be with the original tag in place. NO Returns or Exchanges will be processed without the original tags attached to the products.
  • For all returns and exchanges the cost of returns/shipping for both domestic and international orders is the responsibility of the customer.
  • Postage and packaging charge is only refundable for faulty goods, goods not as described or incorrect orders. Due to the sensitive nature of our costume items, we have a strict standard in accepting only unworn items for return.
  • Please send all items back to 131 Autumn Wind Way, Rockville, Maryland 20850. All exchanges and returns will be processed within 3 business days

 

Refund Process:

  • The refund amount will include only the amount paid by you after any discount or reward was applied to the returned item(s) and it will not include any shipping charge paid by you unless you are returning a damaged, defective, or the wrong item was sent to you.
  • Refunds will be made in the form of the original payment. Once your return is processed, a refund will be issued for the merchandise amount. Please allow 3-5 business days for the refund to post to your account.
  • All shipping costs are your responsibility
  • If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your item.

**Due to the labor and time used in processing gift box items, there’s a 10% processing fee for all returned gift box items.

 

Did you receive a defective/damaged/wrong item?

  • Unless customer can prove the product was defective upon receipt, and contact us immediately upon receipt of the product we won’t accept the return for that order.
  • To begin the return of a defective item, please provide a proof of the product being defective, damaged or wrong item sent to you. Please note that we will not replace or accept returns for items if they break due to misuse or neglect and/or is used. We reserve the right to refuse return if any signs of wear or tear is shown on a return. Buyer will be notified when such returns are not accepted and will be given the option to have the item sent back to them at their own expense.
  • Please send all items back to 131 Autumn Wind Way, Rockville, Maryland 20850. All exchanges and returns will be processed within 3 business days

**We do not accept any customized order returns but will work with buyer to address the issues with orders.