Refund policy
Return & Exchange Policy
Cigarette Holders
For hygiene and sanitary reasons, cigarette holders that have been used are not eligible for return if there are visible signs of use, odor, residue, or smoke exposure, including any tobacco smell on the mouthpiece or holder itself.
We gladly accept returns for unused items in original condition, but once a cigarette holder has been used for smoking, it cannot be resold due to health and sanitation standards. This includes items returned with smoke odor, discoloration, residue, or signs of contact with the mouthpiece.
If your item arrives damaged or incorrect, please contact us immediately and we will make it right.
Hat Return Policy
At UTOPIAT, every hat is carefully inspected, shaped, and packaged to arrive in pristine condition. Because hats are delicate fashion accessories, they must be returned in the same condition in which they were received.
Return Window
Hats may be returned within 30 days of delivery for a refund, subject to the conditions below.
Original Condition Required
To qualify for a full refund (less the standard restocking fee), hats must be returned:
* Unworn and unused.
* In their original shape.
* Free of perfume, smoke, fragrances, makeup, hair products, deodorant, stains, pet hair, and other odors or contaminants.
* With all original tags and the security tag still attached.
* In the original hat box or equally protective packaging.
Restocking Fee
All hat returns are subject to a 10% restocking fee.
Additional deductions may be applied if the returned hat is not in its original, resalable condition.
Additional Deductions May Apply For:
* Security tag removed or missing.
* Missing original packaging or damaged hat box.
* Improper packaging resulting in a bent, crushed, or misshapen hat.
* Perfume, smoke, fragrances, makeup, pet hair, stains, or other odors requiring cleaning.
* Signs of wear or handling beyond trying the hat on indoors.
* Any damage that reduces the item’s resale value.
Depending on the condition of the returned item, additional deductions of up to 50% of the purchase price may be applied to reflect restoration costs and loss of resale value.
Returns That May Be Refused
We reserve the right to refuse a return or issue only a partial refund if the hat:
* Has been worn.
* Has been altered or cleaned.
* Is damaged due to improper return packaging.
* Contains strong odors or contamination that cannot reasonably be removed.
* Cannot be resold as new.
If a returned hat has no remaining resale value, no refund may be issued, and the item may be returned to the customer upon request.
Security Tag Notice
Do not remove the security tag unless you intend to keep the hat.
The security tag confirms that the hat has not been worn or used beyond normal inspection. Removing the security tag may reduce the amount of any refund if the hat is returned.
How to Pack Your Return
To help ensure your refund is processed without additional deductions:
* Return the hat in its original hat box whenever possible.
* Do not fold, compress, or force the hat into a smaller shipping box.
* Use sufficient packing material to prevent movement during transit.
* Protect the brim and crown from pressure or crushing.
Customers are responsible for any loss in value resulting from improper return packaging.
Standard Returns (Unused Items)
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Eligible for items that are unworn, unused, undamaged, unwashed, with tags attached, and in original packaging.
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Must be received within 30 calendar days of delivery.
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Items showing signs of wear (makeup, stains, odor, pet hair, alterations, etc.) will not be accepted under this category.
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Refunds are issued back to the original payment method once inspected and approved.
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A 10% restocking fee applies to returns of hats, yoga mats, and gift box items.
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Final Sale, clearance, and bargain bin items are not eligible for return or refund. However, size exchanges for unused items in this category may be accommodated if the customer covers all return and re-shipment shipping costs.
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To request an exchange, please contact our support team before mailing your item to confirm availability of your desired size or variation.
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If your order arrives incorrect, damaged, or defective, please notify us within 7 days of delivery. Once verified, we will provide a free return label and offer a refund, exchange, or replacement—whichever you prefer.
Eligibility Requirements
• Items must be reported within 7 days
• Items must be unused and in original condition
• Photo proof is required for verification
• Requests made after the 7-day window may be subject to standard return policies
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Halloween & Seasonal Items
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Due to the time-sensitive nature of Halloween and seasonal products, all return requests must be initiated within 7 days of delivery and received back within 30 days.
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Items must be unworn, unused, and returned in original condition and packaging.
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Items showing any signs of wear (including makeup, fragrance, hair traces, or damage) will not be eligible for return or exchange.
